Returns & Refunds policy

1. Our Non-Refundable Fee Policy

Fees for Arriviana services are non-refundable once a booking is confirmed, except as required by law (see Section 3 below). Because our services involve time, coordination, and — in many cases — direct contact with third parties (schools, clinics, government offices) on your behalf, we begin allocating resources to your file as soon as your booking and payment are confirmed, regardless of how much of the service has been completed at the time you request a refund.

This applies to all of our modular services, including Driver's License Exchange, School & Childcare Placement, Healthcare & OHIP Access, and Resume & Career Localization, as well as any optional add-ons.

2. Add-Ons and Support Extensions

Add-ons: Optional add-ons purchased alongside any service are billed separately but are treated the same as the base service for refund purposes — that is, they are also non-refundable once confirmed.

Extending support: If you need more time or support than your original service included, you can purchase a support extension at the rate listed on our website at the time of the request, rather than rebooking the full service from scratch. Support extension fees are also non-refundable once confirmed.

3. Your Statutory Rights

Nothing in this policy limits or waives any right you have under the Ontario Consumer Protection Act, 2002 to cancel an agreement — including, for example, if we did not clearly disclose the service description, itemized pricing, payment terms, and performance timeline before you booked, did not give you the chance to review and correct your order before confirming it, or did not send you a written confirmation of your order afterward. Those statutory rights exist regardless of this policy and cannot be waived by agreement.

If you believe you're entitled to cancel under the Consumer Protection Act, 2002, contact us using the information in Section 5 and we will address your request in accordance with the law.

4. How to Request Support

If something about your service isn't working for you, we'd rather hear from you than have you simply be dissatisfied. While completed or in-progress work is non-refundable, contact us and we'll do our best to make it right — whether that means additional support at no extra charge, connecting you with a different resource, or another reasonable resolution, at our discretion.

5. Contact Us

Arriviana 203-165 Queen St S, Hamilton, Ontario, L8P 4R3 i

nfo@arriviana.ca

+1 (365) 378-3571